Shipping policy

This website is operated by Changchun Wuxiang Trading Co., Ltd. On this website, references to “we”, “us” and “our” all stand for Changchun Wuxiang Trading Co., Ltd.

Shipping Destinations and Timeframes
We deliver goods worldwide.
FULFILLMENT: We may dispatch your orders from our own warehouses or cooperating facilities located in China, subject to stock availability and delivery location. Please reserve 2–5 business days for order processing and quality inspection. After dispatch, standard delivery normally arrives within 5–10 business days. Delivery lead times may fluctuate based on your location or unexpected delays caused by logistics carriers.

Shipping Fees
Standard delivery is complimentary for orders valued at $50.00 or higher. Purchases between $0.00 and $49.99 will be charged a fixed delivery rate of $4.99. This cost will be displayed on the checkout page before payment submission.

Customs, Duties and Taxes
Cross-border shipments may incur import duties or taxes imposed by the receiving country. The recipient is accountable for these charges unless otherwise stipulated by local applicable laws.

Order Tracking
Once your parcel is dispatched, we will send a shipping confirmation email containing your tracking number. You can use this number to keep track of your shipment progress.

Lost or Damaged Packages
If your items arrive damaged, or the tracking status remains unchanged for a long period, please reach out to us within 7 calendar days and provide photos of the goods and packaging where possible. We will coordinate with logistics providers to launch an investigation and offer a proper solution, which could be a replacement or refund depending on the specific situation. This clause does not override any statutory consumer rights you hold.

Company Information:
Operating Company: Changchun Wuxiang Trading Co., Ltd.
Company Address: Unit 1503, Building C-8, Chengcheng·Rongqiao No. 1, located east of Tiexi Street, Lvyuan District, Changchun City
Support Email: service@flairpura.com
Contact Phone: 16645763214
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM