Refund policy

We allow order cancellation prior to product shipment or production. A full refund will be issued upon successful cancellation. Once goods have been dispatched, order cancellation will no longer be available.

Returns (if applicable) We support product returns for eligible items. Customers may submit a return request within 30 calendar days after receiving their parcel. To qualify for return, the product must remain unused, unopened and kept in its original received condition, with original packaging and all seals intact. For hygiene protection purposes, opened or used items cannot be accepted for return. A receipt or purchase proof is required to process your return application.

How to Return an Item

Send an email to service@flairpura.com within 30 days upon receipt of your order and attach your order details.
Our support team will examine your application and provide the valid return address.
Do not ship your item back before obtaining our approval and designated return address.
Securely repack the product using its original packaging and deliver it to the address we supply.
After we receive and examine the returned merchandise, we will inform you of our refund outcome.

Return shipping cost responsibility: If returns are initiated for customer-related reasons, the customer is responsible for return delivery fees. We cover return shipping charges in cases including incorrect items delivered, broken parcels or defective goods.

Please do not return items directly to the manufacturer. Customers will not be charged shipping fees more than once (including return shipments). No restocking fees will be applied for product returns.

Refunds (if applicable) Once your returned package arrives and passes inspection, we will send you an email confirmation of receipt. We will also inform you whether your refund request is accepted or declined. If approved, your refund will be processed and credited back to your credit card or original payment channel.

Late or missing refunds (if applicable) If your refund has not arrived, kindly double-check your bank account first. You may also reach out to your card issuer, as payment processing may take extra time. We will notify you of the refund decision within 3 business days after receiving and inspecting your returned goods. When approved, funds will be returned to your original payment method within 5–10 business days. Your bank or payment processor may need additional time to complete the fund posting. If you have completed these checks and still fail to receive your refund, feel free to contact us via service@flairpura.com.

Company Information:
Operating Company: Changchun Wuxiang Trading Co., Ltd.
Company Address: Unit 1503, Building C-8, Chengcheng·Rongqiao No. 1, located east of Tiexi Street, Lvyuan District, Changchun City
Support Email: service@flairpura.com
Contact Phone: 16645763214
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM