Frequently Asked Questions (FAQs)

Everything you need to know about shopping with Flairpura.

1. How long does shipping take?

Orders are typically processed within 1–3 business days. Estimated delivery takes 5–10 business days within the United States and 7–15 business days for international orders. Delivery times may vary by location.

2. How can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your delivery.

3. What is your return policy?

We accept returns within 30 days of delivery for unused, unopened items in their original packaging. For hygiene reasons, opened or used beauty products cannot be returned unless they arrive damaged or defective.

4. When will I receive my refund?

Once your return is received and approved, your refund will be issued to your original payment method within 5–10 business days.

5. What if my order arrives damaged or incorrect?

We're here to help! Please contact us within 7 days of delivery with your order number and photos of the issue, and we'll work to make it right.

6. Can I cancel or change my order?

If you need to make changes, please contact us as soon as possible. We'll do our best to assist you, but changes cannot be guaranteed once your order has been processed.

7. What payment methods do you accept?

Available payment methods are displayed at checkout. All payments are processed through secure payment providers.

8. Do you ship internationally?

Yes, we offer international shipping to eligible destinations. Shipping options and fees are displayed at checkout.

9. How do I contact customer support?

If you have any questions or need assistance, please reach out to our customer support team through our website. We're always happy to help!

Still Have Questions?

We're here to make your beauty shopping experience simple and enjoyable. Contact us anytime through flairpura.com.